tembet Terms & Conditions

1 Definitions

For the purposes of this Agreement, the following terms carry the meanings set out below unless the context requires otherwise:

• "Platform" refers to the tembet website accessible at https://tembet.cam and any associated mobile applications or services operated by the Company.
• "Account" means the personal player account registered by you on the Platform.
• "Balance" means the aggregate of funds credited to your Account, including deposits and credited bonus amounts, less any amounts wagered, withdrawn, or forfeited.
• "Bet" / "Wager" means any stake placed on a game, sports event, or other betting market offered on the Platform.
• "Bonus" means any promotional credit, free spin, cashback, or other non-cash incentive granted to a User subject to applicable bonus terms.
• "KYC" means Know Your Customer — the identity verification process required by the Company before processing certain transactions.
• "Restricted Territories" means jurisdictions from which access to and use of the Platform is prohibited, as determined by the Company from time to time.
• "Wagering Requirement" means the number of times a Bonus amount (or Bonus plus deposit) must be staked before associated winnings become eligible for withdrawal.
• "IDR" / "Rp" means Indonesian Rupiah, the primary transaction currency on the Platform for Indonesian players.
• "WIB" means Western Indonesia Time (UTC+7), the reference timezone used for all Platform communications and operational schedules.

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the Platform. By registering, you confirm and warrant that you meet this minimum age requirement. tembet operates a strict zero-tolerance policy toward underage gambling. If we discover or have reasonable grounds to suspect that a User is under 21, we will immediately suspend the Account, freeze all associated funds pending investigation, and report the matter to our compliance team.

2.2 Geographic Eligibility

The Platform is made available internationally and is specifically designed to serve players located in Indonesia. You are solely responsible for determining whether accessing and using the Platform is lawful in your jurisdiction. The Company makes no representation that access to or use of the Platform is legal in all locations.

2.3 Disqualifying Circumstances

You are not eligible to register or maintain an Account if any of the following applies:

• You are under 21 years of age.
• You are located in a Restricted Territory.
• You are an employee, contractor, director, or agent of the Company, or an immediate family member of any such person.
• You are acting on behalf of a third party or using another person's identity or payment method.
• You have previously been self-excluded from the Platform or had an Account permanently closed by the Company.
• You are prohibited by applicable law in your jurisdiction from participating in online gambling activities.

2.4 Single Account Policy

Each individual User is permitted to hold one and only one Account on the Platform. Opening or operating multiple Accounts — whether under the same or different identities — is a serious breach of this Agreement and may result in immediate Account closure, forfeiture of all balances, and a permanent ban from the Platform.

3 Account Registration

3.1 Registration Process

To access betting and gaming services on tembet, you must complete the registration process by providing accurate, current, and complete information as prompted by the registration form. Required information typically includes: full legal name, date of birth, residential address, email address, mobile phone number, and preferred payment method.

3.2 Accuracy of Information

You warrant that all information provided during registration and at any subsequent point is truthful, accurate, and up to date. Providing false, misleading, or incomplete information — including misrepresenting your age, identity, or location — constitutes a material breach of this Agreement. The Company reserves the right to request documentary evidence to verify any information at any time.

3.3 Identity Verification (KYC)

In accordance with our international compliance obligations, tembet requires identity verification before processing withdrawals and in other circumstances as determined by our risk team. Standard KYC documentation may include:

• Government-issued photo identification (National ID Card / KTP, passport, or driver's license).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of ownership of the payment method used (e.g., bank account confirmation bearing your name).
• A selfie holding the identity document, if requested by our compliance team.

Failure to complete KYC within a reasonable timeframe upon request will result in a freeze on all withdrawal activity until verification is completed. The Company is not liable for any losses arising from a delay in verification caused by the User's failure to provide required documentation promptly.

3.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. If you suspect unauthorized access to your Account, you must notify tembet customer support immediately. The Company cannot be held liable for losses resulting from unauthorized access to an Account where the User has failed to take reasonable steps to protect their credentials.

3.5 Account Currency

Accounts for Indonesian players are denominated in Indonesian Rupiah (IDR / Rp). Once set, the account currency cannot be changed. All deposits, wagers, bonuses, and withdrawals will be processed and displayed in IDR.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

tembet currently accepts deposits and processes withdrawals via the following methods for Indonesian players:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata.
• Electronic Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The Company reserves the right to add, remove, or modify accepted payment methods at any time with reasonable notice. Not all payment methods may be available in all circumstances.

4.2 Minimum and Maximum Transactions

Minimum and maximum deposit and withdrawal amounts are set by the Company and displayed within the cashier section of the Platform. These limits may vary by payment method and by Account tier. The Company reserves the right to adjust these limits at any time.

4.3 Deposit Processing

Deposits via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your Account instantly. Bank transfer deposits are typically credited within 5 to 30 minutes during Indonesian banking hours (Monday to Friday, 08:00–16:00 WIB). Deposits made outside banking hours may experience slightly longer processing times. The Company is not responsible for delays caused by third-party payment processors or banking institutions.

4.4 Withdrawal Processing

Withdrawal requests are processed subject to the following conditions:

• Your Account must have passed the applicable KYC verification level before any withdrawal is released.
• There must be no active bonus funds subject to uncompleted wagering requirements attached to the balance being withdrawn.
• Standard withdrawal processing time is 5 to 15 minutes for verified accounts during operational ho urs.
• VIP tier members (Diamond and Black Diamond) receive prioritized withdrawal processing with automated approval typically completed in under 2 minutes.
• Withdrawals must be made to a payment method registered in the Account holder's own name. Third-party withdrawals are strictly prohibited.

The Company reserves the right to conduct additional verification checks on withdrawal requests, particularly for large amounts or unusual transaction patterns, which may extend processing time.

4.5 Withdrawal Fees

tembet does not charge withdrawal fees. However, your bank or payment provider may impose charges for incoming funds. The Company is not responsible for any fees imposed by third-party financial institutions.

4.6 Anti-Money Laundering

In compliance with international anti-money laundering regulations, all funds deposited into a tembet Account must be wagered at least once before they become eligible for withdrawal. This requirement applies equally to deposits made with or without an associated bonus. The Company reserves the right to request additional documentation or impose higher wagering requirements if suspicious activity is detected.

5 Bonuses & Promotions

5.1 General Bonus Terms

From time to time, tembet offers promotional bonuses such as welcome bonuses, deposit match bonuses, free spins, cashback, and other incentives. All bonuses are subject to specific terms and conditions that are published alongside the promotion. By accepting a bonus, you agree to comply with all associated terms.

5.2 Wagering Requirements

Unless otherwise stated, all bonus funds are subject to wagering requirements before any associated winnings can be withdrawn. The standard wagering requirement is displayed with each promotion and typically ranges from 10x to 40x the bonus amount (or bonus plus deposit). Only real-money wagers contribute toward wagering requirements. Bets placed with bonus funds do not count.

5.3 Game Contribution Rates

Different game categories contribute toward wagering requirements at different rates:

• Slots: 100% contribution (every Rp 1,000 wagered counts as Rp 1,000 toward wagering).
• Table Games (Blackjack, Roulette, Baccarat): Typically 10–20% contribution.
• Live Dealer Games: Typically 10–20% contribution.
• Sports Betting: Typically 100% contribution for pre-match odds above 1.50 (decimal); lower odds may contribute at reduced rates or not at all.

Specific contribution rates are stated in the terms of each promotion.

5.4 Bonus Abuse

Bonuses are intended for genuine recreational play. The Company reserves the right to void bonuses and associated winnings if we determine that a User has engaged in bonus abuse, including but not limited to: opening multiple accounts to claim the same offer repeatedly, colluding with other Users, employing betting strategies designed to exploit the bonus structure with minimal risk, or using the Platform solely to churn through bonus wagering requirements with no genuine intent to engage with the games.

5.5 Maximum Bet Limits

While wagering a bonus, a maximum bet limit typically applies (commonly Rp 50,000 per spin or per bet line). Exceeding this limit may result in forfeiture of the bonus and any winnings derived from it. The specific limit is stated in the bonus terms.

5.6 Bonus Expiry

All bonuses are subject to an expiry period, typically 30 days from the date of issue unless otherwise stated. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be forfeited automatically.

6 Betting Rules

6.1 General Betting Principles

All bets are accepted at the odds and stake displayed at the time the bet is confirmed. Once a bet is accepted by the Platform, it cannot be cancelled or amended by the User. The Company reserves the right to void bets in exceptional circumstances, including but not limited to: obvious pricing errors, technical malfunction, duplicate bets resulting from system errors, or bets placed after an event has already commenced.

6.2 Sports Betting Settlement

Sports bets are settled based on the official result announced by the governing sports body. Results posted on the Platform are for information purposes only and are not binding on the settlement process. If an event is abandoned, postponed, or cancelled, bets may be voided and stakes returned, or they may stand subject to rescheduling rules specific to the sport and league in question.

6.3 Live Betting

For live (in-play) betting, odds and availability are updated in real time based on the progress of the event. Due to transmission delays between the live event and the Platform, there may occasionally be a brief lag. Bets are accepted at the odds displayed at the moment the bet is confirmed by the server. The Company is not liable for any disputes arising from time-lag issues inherent to live betting.

6.4 Asian Handicap and Special Markets

Asian handicap bets, over/under totals, and other special betting markets such as mix parlay (accumulator), correct score, first goalscorer, and player props are settled according to the specific rules published for each market. These rules are accessible via the Platform's betting rules section.

6.5 Casino Game Outcomes

All casino games on tembet are powered by certified Random Number Generator (RNG) technology or, in the case of live dealer games, by physical equipment operated by trained dealers and streamed in real time. Game outcomes are determined solely by chance and are not influenced by the Company. If you believe a game has malfunctioned, you must report the issue to customer support within 24 hours. The Company will investigate and, if a technical fault is confirmed, void the affected round and refund your stake.

6.6 Voided Bets

In the event that a bet is voided (e.g., due to an abandoned sporting event, a technical error, or a breach of these Terms), your original stake will be returned to your Account. Winnings are not paid on voided bets.

7 Responsible Gaming

tembet is committed to promoting responsible gambling and providing a safe, enjoyable environment for all Users. Gambling should be entertainment, never a way to solve financial problems. We provide a range of tools to help you stay in control of your play:

7.1 Deposit Limits

You may set daily, weekly, or monthly deposit limits on your Account. Once set, a limit cannot be increased for at least 24 hours. Decreases take effect immediately.

7.2 Session Time Reminders

Enable reality-check reminders that alert you at regular intervals (e.g., every 30 or 60 minutes) to inform you of the time spent on the Platform.

7.3 Self-Exclusion

If you feel you need a break from gambling, you may self-exclude your Account for a period of 1 month, 3 months, 6 months, or permanently. During a self-exclusion period, you will not be able to log in or place bets. Self-exclusion cannot be reversed during the chosen timeframe. To initiate self-exclusion, contact our support team.

7.4 Support Resources

If you believe gambling is becoming a problem, we encourage you to seek professional help. Organizations such as Gamblers Anonymous and national helplines can provide confidential support and guidance.

For more detailed information, please visit our Responsible Gaming page.

8 Prohibited Conduct

The following activities are strictly prohibited and constitute a material breach of this Agreement:

• Using the Platform for any unlawful purpose or in violation of applicable law.
• Registering or operating multiple Accounts.
• Providing false or misleading information during registration or identity verification.
• Using the Account of another person or allowing another person to use your Account.
• Colluding with other Users to gain an unfair advantage.
• Engaging in fraudulent activity, including but not limited to chargebacks, payment fraud, or bonus abuse.
• Using automated software, bots, scrapers, or other tools to interact with the Platform.
• Attempting to hack, reverse-engineer, or compromise the security or integrity of the Platform.
• Placing bets based on inside information or other unfair advantage.
• Manipulating game outcomes through technical exploitation or collusion.

If the Company detects prohibited conduct, we reserve the right to suspend or permanently close your Account, void all bets and bonuses, confiscate any balances, and report the matter to relevant authorities.

9 Intellectual Property

All content on the tembet Platform — including but not limited to text, graphics, logos, icons, images, audio clips, video, software, and design elements — is the property of the Company or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content obtained from the Platform without the Company's express written permission.

10 Privacy & Data Protection

Your privacy is important to us. The Company collects, processes, and stores your personal data in accordance with our Privacy Policy. By using the Platform, you consent to the collection and use of your information as described in that policy. We use industry-standard security measures to protect your data but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials.

11 Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties or representations, express or implied, regarding the accuracy, reliability, availability, or suitability of the Platform for any particular purpose. To the maximum extent permitted by law:

• The Company is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform.
• The Company is not liable for losses resulting from technical failures, software malfunctions, server downtime, connectivity issues, or force majeure events.
• The Company is not liable for delays or failures caused by third-party service providers, including payment processors and game providers.
• Your sole remedy for dissatisfaction with the Platform is to stop using it and close your Account.

Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12 Account Termination

12.1 Termination by User

You may close your Account at any time by contacting customer support. Before closing, you must withdraw any remaining balance. The Company will process your request within a reasonable timeframe.

12.2 Termination by Company

The Company reserves the right to suspend or permanently close your Account at any time, with or without cause, including but not limited to: breach of these Terms, suspicious or fraudulent activity, request by regulatory authorities, or commercial decision. If your Account is closed by the Company in good standing, any remaining balance will be returned to you after deducting any amounts owed. If closure results from a breach, the Company may forfeit your balance.

13 Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with international gaming law principles and the regulations of the jurisdiction in which the Company is licensed. Any dispute arising from or relating to this Agreement or your use of the Platform shall first be addressed through good-faith negotiation between you and the Company. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the arbitration body designated by the Company. The arbitration shall be conducted in English. The arbitrator's decision is final and binding on both parties.

14 Amendments to Terms

The Company reserves the right to amend, modify, or update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Revised" date. Material changes may be communicated via email or Platform notification. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Platform and close your Account.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the Platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• WhatsApp: Available 24/7 (link provided on the Platform)

Our support team operates in Western Indonesia Time (WIB, UTC+7) and is staffed by native Indonesian-speaking agents who are available to assist you around the clock.